The Specialist; Innovation Lab will be well knowledgeable on Human Centre Design as a creative approach to problem solving. This is a key role in transforming ideas into market realities through user experience, visions, designs, prototyping, storytelling, customer interaction and product roadmaps. The role is also key in ensuring UI/UX designs which help define the success of a product by making it useful.

Main Responsibilities

• Receive concepts from users within/outside the bank and map idea generators with product owners/sponsor
• To receive, review, ideate, brainstorm and feedback on ideas shared from bank networks
• Generate new ideas/concepts that helps map the bank as innovative
• Organize concept review meetings and refine requirements from products owners’ a with wider bank stakeholders.
• Empathize with the customers to define the problem by understanding their needs, wants and what motivates them.
• Translate the concepts into product/idea viability by taking everything that you know about the user and identifying the problems, the potential to make user’s lives better.
• Perform User Experience Research using Human center design methodology by collecting data on consumers, competitors and marketplace and consolidating information into actionable items, reports and presentations.
• Carry out product feasibility study on all large digital initiatives to ensure idea validation is guided by customers.
• Ensure there is a clear customer segmentation or targeted market on the product usability study to refine the requirements.
• Work with UX/UI designers to design the UX /UI framework and design prototypes of new solutions/products before actual development to translate the realistic idea into finished products.
• Test products with the customer to improve usability.
• Create a clear customer journey mapping on all products/ solutions based on the UX/UI prototypes to ensure there is a clear workflow of the products or solutions.
• Run a quality assurance check for all digital solutions and ensure that they are according to the requirements, customer needs, UX/UI and customer journey.
• Research on new offerings, opportunities, and improvements from market study on products/solutions working close with the product owners.

Knowledge and Skills

• Business analysis and design experience
• Comfort with ambiguity and experimentation
• The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
• Compelling written and spoken communication
• An interest in multiple disciplines and approaches, and the ability to quickly dive into a new domain or process
• Innovative and creative
• Ability to manage structures, processes and standards
• Strong planning, organization and documentation skills
• Excellent research, analytical, and problem-solving skills
• Ability to conceptualize and systematically work through projects in accordance with a structured methodology
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels
• Ability to act as a project “driver”, facilitating the achievement of required tasks
• Ability to work effectively within a team
• Ability to prioritize, meet deadlines and work under pressure.

Qualifications and Experience

• Bachelor’s Degree in Information Systems, Business Management, Marketing, Statistics, Accounting & Finance or related fields.
• Human Centered Design certification will be an added advantage
• Minimum of 3 years’ experience in product design/ product development or Innovation department
• Experience in product development/research and or innovation team in finance/banking/telecom industry will be an added advantage